FAQs
What size do I order?
What size do I order?
The size / age on each product page is for your reference. Because each baby’s height is different, in practice, size is more accurate than age. For example, clothing in size 90 is suitable for babies less than 90cm in height, clothing in size 100cm is suitable for babies less than 100cm but greater than 90cm height, and so on. Our clothing is made according to the standard baby body, so for tall / larger babies and children, you may want to consider buying one size up.
Size guide in cm:
80 (9-12M)
90 (12-24M)
100 (2-3Y)
110 (3-5Y)
120 (5-7Y)
130 (7-8Y)
What payment methods do you accept?
What payment methods do you accept?
We accept VISA, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.
When can I expect to receive my order?
When can I expect to receive my order?
1-5 business days processing time + shipping time. For more information, please find our shipping and processing information here.
Can I change or cancel my order?
Can I change or cancel my order?
Get in touch with us via email info@shopfizz.com.au as soon as possible to ensure we can action this before it is sent out. If your order has already been dispatched, we will be unable to intercept it. Please note if you wish to cancel your order after it has been placed you will incur a $15 cancellation fee.
When will you restock a specific item?
When will you restock a specific item?
If you have a particular item you are after please contact us.
Something is wrong with my order
Something is wrong with my order
If you receive the wrong item or something is missing from your order then send us an email to info@shopfizz.ciom.au and we will endeavour to sort it out for you as soon as possible.
How do I track my order?
How do I track my order?
Once dispatched you will receive your tracking number via email. If you are having any trouble with tracking please email us info@shopfizz.com.au
Gift cards
Gift cards
Gift cards are available and valid for 12 months from date of purchase.
If you have any other questions or feedback please get in touch via our contact us page or email direct to info@shopfizz.com.au